MoneyPlus Group primarily operates in the debt and legal advice sectors and after more than 20 years of honing their craft and establishing themselves as frontrunners in the sector, both for customers and their people, the time came for a rebrand.
The goal? Becoming more inclusive and creating a sustainable working environment, building the solid foundations for a business model built to last. This rebrand is where their employee engagement strategy was born.
Empowering and involving their people every step of the way, MoneyPlus worked collaboratively with their people to co-create a brand identity and voice everyone can align to.
Over the past three years, they’ve reimagined customer experience, values, and ethos and created a fresh vision and purpose with the systems and tools to support success. All this work has delivered the best people and organisational metrics they’ve ever seen, and they aren’t done yet…
We spoke to Rachel Lees, Learning & Development Manager at MoneyPlus, about why they entered for an Investors in People Award, what it would mean to them and what the future holds.
Why did you enter The Investors in People Awards 2021?
Having recently prepared the evidence submission for our We Invest in People reaccreditation, it became apparent just how much we’d done over the last few years regarding employee engagement!
What started as a rebrand grew organically into an entire employee engagement piece, and we became intentional about measuring the impact of this and building forward from it. We applied for this award to show how powerful engaging our people has been in delivering business success.
Not only have we improved in all nine criteria of the IIP framework this time around, but our people and organisational metrics are wholly reflective of an empowered, involved and engaged workforce, showing that people are the greatest asset. If you treat them as such, you will reap the rewards.
Are there any goals or challenges you hope an award will help you achieve or solve?
We know we’ve still a long way to go; winning this award would just be the start of our continued commitment to engagement. Achieving a specific goal is the easy part; maintaining a sustainable consistency is the part that requires hard work, which is why we’ll continue to work with Investors in People as our framework and guiding principles for success.
Being able to show our people that their engagement and involvement is crucial to our success and that this is acknowledged and celebrated would pave the way for us to push our employee engagement strategy even further.
We’d love to get to a place where every one of our people felt that they had an empowered voice to drive change and receive recognition.
Tell us what distinguishes you from other companies in the category you’re shortlisted in.
We’re firm believers that everyone has a voice, and everyone should feel involved in the positive act of recognition. We’ve heavily invested in initiatives and digital products that allow for social and interactive, peer to peer recognition.
We have a healthy culture where no matter where you sit organisationally or which business you’re a part of in the group, you are encouraged to share positive messages of thanks and praise to your colleagues, creating a level playing field for input and involvement across our group businesses.
We also acknowledge that working in the sector we do, our colleagues are exposed to the vulnerabilities and stresses that affect our customers. Investing in initiatives such as Mental Health First Aiders, a bespoke Personal Support Team for our people to access as well as an on call counselling service, is paramount for us and something we’ll continue to pay close attention to, to ensure a safe environment for our people to do their best work.
What does being shortlisted mean to everyone at your company?
We could not be more delighted to be shortlisted for this award! There were shrieks of excitement, some running around the office and maybe even a dance move or two broken out in celebration.
Somebody may have even promised to cartwheel down the office in heels if we win…we’ll see if they stick to that! This award would validate that we’re on the right path and our hard work engaging and empowering our people is an ongoing success.
What would it mean to win?
We are immensely proud of the work we do here at MoneyPlus. Our mission statement is to help people ‘Live Better’; this award would show that this is translating to our internal customer community with the opportunity to continue developing and improving our people practices.
We strive every day to make work a better place for our people; if we could win this award and let them share in the joy of our commitment to deliver that, that would mean the world to us.
How does being shortlisted benefit your customers?
Our customers already enjoy such good service from our people, and their reviews tell us so. Providing our people with another layer of recognition that says they’re doing a great job of empowering and involving their customers can only reward our customer’s satisfaction. By helping our people to Live Better, we empower them to help our customers to Live Better, too.
How would you use being the recipient of this award to influence others?
We’re already considered a frontrunner in our sector, making our mission to be the best for our customers. We’d love other businesses in our industry to follow suit and see that investing in your people, their ideas and their futures is the best way to invest in your customers and your growth as a company. We would embrace the opportunity to work with other businesses in the financial community to share our success with and champion the impact that working with Investors in People could have for them.
What can we expect to see from your organisation in the next 12 months? (And beyond!)
We plan on pushing the boundaries of our OD Model and Strategy even further this year to impact our employee engagement in an even bigger way and increase our charitable community engagement. We acknowledge the ever changing landscape of working practices and employee expectations, so plan to evolve our working practices to deliver to the needs of our people and the dynamic between their home and working lives.
We’re proud of what we provide for our people, but we love a challenge, so we’re setting bigger and more ambitious goals and hope to achieve even more in the coming years.
What advice would you give to anyone applying for The Investors in People Awards 2022?
Just apply! Nothing ventured, nothing gained. We knew there would be some hot competition in this category, and it would be hard to make the cut, but the support you get from Investors in People and your practitioner throughout are second to none.
But wow – what a sense of achievement to know that our efforts have landed us a spot in the final. Good luck to everyone else taking part!
View more of our awards stories.