An effective manager identifies the skills, behaviours and knowledge required for everyone to meet their objectives. The good news is that there are some simple, logical steps to take to do this. High performing teams are excellent at setting standards. The best leaders know that success hinges first on clarifying expectations.
When you write your job descriptions for individual roles, it’s helpful to think about the sorts of behaviours you are looking for in each employee, as well as the skills and knowledge needed to fill the role. But what is a behaviour? A behaviour is the external display, action or reaction relating to an idea, situation or a person. The list below should help you think about behaviours and how to build them into your job descriptions. Which ones best describe you?