Skipton Building Society is a mutual financial services provider. First established in 1853, the organisation now has a team of over 2000 employees across its head office in Skipton and 87 branches.

“[IIP] allows us to seek feedback and look more objectively at what we do so we can maintain good practice and continuously improve.”
Chloe Hanby-Roberts
People Development Consultant
Skipton Building Society

How did IIP help?

Describing their Investors in People journey as ‘stretching, collaborative and positive’, Skipton Building Society uses Investors in People in a way that aligns with and supports other people development and engagement initiatives the organisation employs.

Working with Investors in People for over 25 years, the Standard has been a way for the Society to develop their approach towards people practice and in turn, customer service.

Having recently achieved IIP Platinum, the opportunity to continuously review and develop their people approaches has been a key benefit for the organisation.

Whilst engaging with Investors in People, Skipton Building Society has seen consistently high levels of employee engagement which they believe has translated into excellent levels of customer service.

What was the impact?

Whilst working with Investors in People, Skipton Building Society has seen consistently high levels of employee engagement which they believe has translated into excellent levels of customer service.

“Skipton Building Society has been accredited for over 25 years now which is testament to our commitment to the Standard and the value it has brought us over time.”
Chloe Hanby-Roberts | People Development Consultant
Skipton Building Society