MAKE WORK BETTER CONFERENCE

Make Work Better Conference 2026

Watch the sessions from Make Work Better Conference 2026.

This year’s Make Work Better Conference brought 400 senior HR and People leaders together for a full day on one of the most urgent questions facing organisations: how do you build, protect and rebuild trust when the pressure is on?

Katherine Chapman opened the day with new Investors in People research into the gap between how organisations believe they’re doing on trust and what employees actually experience. From there, five speakers each took a different angle on what it takes to close that gap in practice.

What’s in the sessions

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  Katherine Chapman — Lived Trust at Work, the research behind the conference and what it means for HR and People leaders

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  Jason Fox — The foundations of trust: fairness, consistency and why people's voice has to count for something

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  Veronica Hope Hailey — The trust reset: rebuilding credibility when it's been damaged, and why the old signals no longer work

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  Charlie Cannon — Resilience together: why trust is something we build before we need it

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  Petra Velzeboer — The future of trust: what leaders can actually control, and where to put their energy

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  Jake Humphrey, Anna Richardson & Katherine Chapman — A closing fireside conversation on trust, high performance and what it takes to lead through pressure